Personal Statement

After working as an Analyst for CDL, to hunt down all the risks, details and potentials for a product, then to work collaboratively with developers, clients and product owners to get the best solution for the customer; is so very satisfying. In my short 2 cycles where I was able to apply these to the User Experience issues raised was a dream. 

Education

Manchester Metropolitan 

Computing BSc (Hons) (Sept 2012-2016)

3rd Year (1.1): E-Learning Multimedia, Human Computer Interaction, Data Engineering, Project: Design a MOOC

2nd Year(1.1): Information Systems and Databases, Professional Development, Advanced Programming, Web and Mobile 

1st Year (1.1): Information Systems (80%), Programming (63%), Computer Fundamentals (79%), Web and Multimedia (74%)

1st Year Philosophy BA (2006-2007)

1st Year (2.2): Existentialism, Critical Thinking, Ethics and Reason, Metaphysics. 

Charters School and Sixth Form (2002-2006)

A Levels: Philosophy and Ethics (B), Psychology (C), Biology (C)

8 GCSEs: Double Science (BB), English (C), Maths (B), 4 others A-D

ICT Key Skills Level 2: Pass

Experience 

Jisc (2016-PResent) 

Researched topics including, digital rights management, authentication, content management systems, learning technologies.

Collaborative design, planning, development, testing, database management, maintenance of content, platform and authentication system, across 10 services. 

Prototyped learning solutions and materials across different media types and topics. 

Worked on GDPR, accessibility compliance, quality framework and usability testing.

Training courses

XChange Advanced WordPress training

Co-design training from company design champion

Mandatory training: handling, fire prevention, antibribery, anti-money laundering, GDPR essentials and information security

Linkedin Learning: 15 digital courses covering learning design, problem solving and communication.

Cheshire Datasystems Limited CDL (2014-2015)

Business high level analysis, systems analysis, risk analysis, user story creation and refinement, storyboarding

Internal and external documentation maintenance and creation. 

UI prototyping, client feedback gathering and evaluation

Requirements analysis, including study of legacy systems and data-analysis to account for risk

Minute-taking, running a collaborative group for the analysts to give prototype feedback to one another

Worked on EDI, user journey of policy cancellation, UX optimisation, FloodRe and CMA.

Training courses

QA User Experience training

Maplin Electronics Sales Assistant (2012-2013)

Everyday problem solving, solution creativity, tailored selling due to variations on requirements and compatibilities for different products by product knowledge and ad-hoc research.

The Money Shop (TMS) Customer Service Rep (2012) 

Contract handling, discussing the customer’s options, followed by credit checks, then explaining terms and conditions of the loans; later calling to negotiate payments, extensions or alternatives.

Complete Entertainment Exchange (CeX) Supervisor (2007-2011)

Analysis of all-in-one spreadsheets, targets and sales and ecommerce management.

Networking and building rapport, internally and externally, confidence, teamwork and organisational skills.

Staff training, customer demoing, merchandising and commercial skills, testing and identifying faults.

Electronics software and hardware product and usability knowledge. 

Skills

Programming experience in: Java, MIPS, HTML, PHP, CSS, Javascript, MySQL, SQL, PL/SQL

Familiar with some: Adobe creative suite apps, Microsoft Office suites, integrated development environment software, database management tools, UML diagram mapping tools, presentation tools, customer relationship management software, eLearning authoring tools, learning management platforms, and project management tools.

Working in groups of varying sizes from pairs to 9 person Agile SCRUM squads. 

Improved public speaking, note taking, time management and networking skills 

Extra activities

Jisc Ideas facilitator, tracking, pushing and co-designing ideas arising in the company

Jisc Accessibility, inclusion and neurodiversity internal learning platform administrator, collating resources to help consideration to all users when designing, developing and testing

Jisc Photowalk group is a few colleagues venturing into Manchester to take photos and share tips and techniques.

Being Vice, Treasurer, Chair of the Computing Society over the course of being at MMU: running workshops, coordinated committees, large events, Hackathons and rapport with staff and students. 

MMU Department Specific Ambassador role was a nice opportunity to aid campus events and research.

MMU computing course rep for 3 years to represent my student body and ensure changes were made to improve the course content and the facilities provided.

Attending industry events and local groups to expand knowledge and network

Enthusiastic in finding and sharing articles, resources and events, on professional and social networks

Keen gamer of strategic table top and PC games  

References 

Available upon request for academic and/or employer.